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Customers Are Our Foundation

Posted On: May 6th, 2021
By: Hamilton Engines
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We Care About Our Customers

Caring about our customers is more than just a core value on our website. It is the foundation on which Hamilton Engine was built. The singular focus on providing world-class customer service is why we’ve been the premier engine distributor in the Pacific North West over the past 65 years.

Going Above and Beyond

We routinely go above & beyond to ensure our customers receive timely & accurate advice specific to their needs and request. That entails anything from collaborating internally to personally delivering customers their parts or units. We're also on call 24/7 as we understand the implications of our customer's machine being down.

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100 Reviews, 1 Year

Take it from our customers as they’re the true testimonials. We received over 100 reviews in the past 12 months, averaging 4.8/5. We accomplished this during a year that included Palmer Johnson Enterprises acquiring Hamilton Engine and navigating a global pandemic. Our customers are speaking, & they’re saying that Hamilton Engine goes above & beyond regardless of circumstances.

Count On Us

World-class customer service has always been & will continue to be our primary focus. If you have any parts, units, or service needs, you can count on Hamilton to get you up and running.

Don't Just Take Our Word For It...

The information and honesty were great! It didn't take long before we agreed on a way to resolve the issue with the customer's Diesel engine. First the issue we were having, Then the best course of action before bringing it to Hamilton. The recommended course of action actually fixed the machine. This saved time and cost that would have gone against the customer in getting their machine fixed. Thank you
Ed M.
Your people and parts availability are top-notch. I’m 77 and have been in this business from before I was even a teenager. I have dealt with Andy Telford in the Portland store mostly & have had no issues. One of the very few companies I can say that about. Hamilton engine is one of the best, if not the best, I’ve ever dealt with, bare none. Thank you!
Fred M.
Excellent customer service!!! Joe in the parts department knew the product, suggested additional parts that we would need, and made sure stock was on hand. We thought the customer needed a water pump, but the suggestion of a thermostat and gaskets helped the customer repair the product successfully! Great job!!
Scott W.