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4 Questions to Ask Yourself When Choosing a Genset Partner

Posted On: December 3rd, 2020
By: Hamilton Engines
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Business operations rely on trustworthy sources of power, which is why it’s essential to have a primary or backup power option, such as a diesel generator set, also known as a “Genset.“ Having a Genset provides an extra layer of security in the event of a power outage, meaning you can keep critical systems running. Gensets can also provide a self-contained power system in remote places off of the grid. Whether you rely on a Genset for your primary source of power or only keeping it on hand for an emergency, it is crucial to select a knowledgeable company to ensure your power needs are met. A Genset’s energy can be used immediately, making them invaluable, which means an end to any disruptions due to power loss.

Given how invaluable these Gensets can be, it is vital to pick a partner you can trust and has the expertise to see the project to competition. Working with a trusted partner also allows them to focus on the details and variables to ensure you are getting what you need.

A Genset is a combination of a prime mover (typically an engine), an alternator, and a control panel. An engine converts the chemical energy of the fuel to mechanical energy. That mechanical energy then spins the alternator rotor, converting the mechanical energy to electrical power. The control panel serves as the “brain” of the Genset.

4 Questions to Ask Yourself When Choosing a Genset Partner:

Is this company an authorized distributor or reseller for their offering? Do they offer multiple engine lines?

This question is important to discuss with any company as the engine/motor is the main part of any Genset. Your Genset partner should not only be helping you select the right engine for your needs, but also have access to that OEM engine inventory and be authorized support. By choosing an authorized distributor or service partner to work with, you can ensure you have a reliable and trusted source of power. You can also ensure that service parts inventory will be readily available. By working with someone who has access to multiple lines, you increase the chance that you will end up with an engine that is properly applied for your application.

How much experience and inventory does this customer have?

Many different aspects go into selecting/creating a Genset that will meet your needs. By working with a company with years of experience, you are ensuring that you are getting precisely what you need and can rely on. Things that should be considered when specifying a Genset include:

  • Power output and efficiency requirements.
  • Control Systems - How do you want to control the generator? Will you be able to manually turn it on or do you need remote or automatic start capabilities?
  • Fuel type and capacity - What is the most easily accessible fuel source and how many hours continuous hours of operation are required?
  • Maintenance - How often will shutdown be required?

Does this company understand my application needs, and do they have a history of selecting the right generator for their customers?

A company with a history of success seems to speak for itself. But, it’s still vital that you are doing your research online about that company. Given how essential these Genset’s can be, you need to have a partner you can rely on. Spend 15 minutes researching the company online; look at their reviews, how long they have been in business and the scope of past projects. This can also include the company sending over multiple options outlining the possibilities of cost versus capabilities with different Gensets.

Will the company and their service network be able to support me in the future if my Genset needs servicing?

Given the essential nature and overall cost of a Genset, you are likely thinking of it as a long term investment. Working with a company that can provide you with sales, start-up, preventative maintenance, and overhaul support should be a main driver of your purchasing decision. A strong network of service dealers should then be an important part of your decision making process as well. You should also consider the warranty and requirements of maintaining the warranty. Having technicians in your area who are trained, certified, and have the correct tooling, is a must. Proper maintenance, performed by an authorized service dealer will ensure that the warranty stays intact on your unit.